> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tiro.ooo/llms.txt
> Use this file to discover all available pages before exploring further.

# Not receiving emails

> Tiro emails often land in your spam folder or a Promotions tab. Here's how to track down each type of email.

Tiro automatically sends a range of emails: signup verification codes, team invitations, note shares, trial notices, and more. If one doesn't arrive, here's how to find it yourself.

## Where to look first

Tiro emails often get filed somewhere other than your inbox. Check these five places in order.

* **Spam / junk folder**

* **Gmail "Promotions" or "Updates" tab**

* Search your mailbox for **"Tiro"** or [noreply@send.tiro.ooo](mailto:noreply@send.tiro.ooo)

* Double-check that the email address you signed up with is correct

* If you use a work email, ask your IT team to allowlist the send.tiro.ooo domain

## By email type

### Team invitations

If you were invited to a team but don't see the email, the address you signed up with may differ from the invited address, sending the invite to a different workspace. Search your whole mailbox for the sender [noreply@send.tiro.ooo](mailto:noreply@send.tiro.ooo), and if it's still missing, ask the person who invited you to resend it.

### Note and folder share notifications

Even without the share notification email, you can find shared notes and threads right away in the sidebar once you log in to Tiro.

### Payment receipts

Payment receipts are sent directly by Stripe, the payment service. If you didn't get one, search your mailbox for the sender [receipts@stripe.com](mailto:receipts@stripe.com). If it's still missing, email [hello@theplato.io](mailto:hello@theplato.io) and we'll look into it for you.

Payment receipts may go to the address you entered directly in Stripe rather than your Tiro account email.

## Still can't find the email

If you've followed this guide and still can't find the email, reply to us at [hello@theplato.io](mailto:hello@theplato.io). Tell us which email you were expecting and when it should have been sent, and we'll check the delivery logs and get back to you quickly.