> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tiro.ooo/llms.txt
> Use this file to discover all available pages before exploring further.

# Not receiving emails

> Learn where to look and what to do when a Tiro email doesn't appear in your inbox.

Tiro automatically sends emails for signup verification, team invitations, note sharing, trial information, and more. Here's what to check when an email doesn't arrive.

## Where to look first

Tiro emails can be filed somewhere other than your inbox. Check these five items.

* **Spam, junk, or quarantine folder**
* **Gmail Promotions or Updates tab, or the Outlook Other tab**
* Search your mailbox for **Tiro** or `no-reply@tiro.ooo`
* Confirm that the email address that should receive the message is correct
* If you use a work email, ask your IT team to allow messages from `no-reply@tiro.ooo`

## By email type

### Sign-up verification emails

The 6-digit verification code for email sign-up is sent from `no-reply@tiro.ooo` with the sender name **Tiro Team**. A code remains valid for 3 minutes, and you can use the resend button again after 15 seconds.

Resending makes the previous code invalid. If you receive more than one email, enter the code from the most recent one. See [Sign up for Tiro](/en/guide/account/signup) for the full sign-up flow.

### Team invitations

A team invitation is sent to the exact email address entered by the inviter. If the account you're signed in to uses a different address, the invitation may not appear. Check the invited address's mailbox and make sure you're signed in to Tiro with that address.

If the email is missing, ask the inviter to cancel the pending invitation and invite the same address again.

### Note and folder invitations

Even if the notification email doesn't arrive, you can sign in to Tiro and find notes shared with you and workspace folders in the sidebar. On mobile, these are still labeled "Team Folders". Make sure the invited email address matches the account you're signed in to.

### Payment receipts

Where you find a receipt depends on where you paid.

* **Web or desktop app**: Download the invoice directly from the billing page in Tiro Settings. You can also search your mailbox for `receipts@stripe.com`. If you set a separate invoice email address, check that inbox too.
* **iPhone app**: The App Store issues the receipt. Check the inbox and purchase history for your Apple Account.
* **Android app**: Google Play issues the receipt. Check the inbox and order history for your Google Account.

See [Receipts and invoices in the Billing FAQ](/en/guide/workspace/billing-faq#how-to-find-your-receipt-invoice-or-quote) for the full steps.

## Still can't find the email

Reply to a Tiro email you've already received or contact us through support in Tiro. If you don't have an email to reply to, email [hello@theplato.io](mailto:hello@theplato.io).

Include the following details so we can check the delivery record:

* The type of email you expected
* The email address that should have received it
* The date, time, and time zone when you requested it. For example, September 21, 2026 at 3:00 PM KST

***

**Related pages**: [Sign up for Tiro](/en/guide/account/signup) · [Sharing](/en/guide/sharing/overview) · [Billing FAQ](/en/guide/workspace/billing-faq)


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