> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tiro.ooo/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing FAQ

> Find your receipts and invoices, request a quote, and learn how refunds work in this billing FAQ.

## How to find your receipt, invoice, or quote

How you find your receipt depends on where you paid. If you paid on the website or desktop app, use Stripe; if you paid in the iPhone app, use the App Store; if you paid in the Android app, use Google Play.

### Web and desktop (Stripe) receipts and invoices

This applies if you paid on the website or desktop app (Mac or Windows).

* Sign in to the Tiro website or desktop app.
* In the top left, click **\[Profile]** → **\[Manage Subscription]**.
* Click **\[Billing and subscription]**.
* Under **\[Invoice history]** at the bottom, click the invoice you want.
* Download the receipt or invoice.

> **Note** Team plans are billed through Stripe, and only **team admins** can view invoices.

<Info>If an invoice has no tax line, it means your business details are registered and VAT was exempted.</Info>

### App Store (iOS) receipts

If you paid in the iPhone app, your receipt is issued by Apple (the App Store).

* Check the receipt email Apple sends right after payment.
* For past purchases, go to **\[Settings]** on your iPhone → your name at the top → **\[Media & Purchases]** → **\[View Account]** → **\[Purchase History]**.

### Google Play (Android) receipts

If you paid in the Android app, your receipt is issued by Google Play.

* Check the receipt email Google Play sends right after payment.
* For past purchases, open the **\[Google Play]** app → profile icon at the top right → **\[Payments & subscriptions]** → **\[Budget & order history]**.

<Note>App Store and Google Play receipts are issued by each store. Tiro can't issue or resend in-app purchase receipts directly. If you don't see the receipt email, check your spam folder too.</Note>

Need a quote or have another question? Reach out to [partners@theplato.io](mailto:partners@theplato.io).

## Refund policy

> **Here's what this covers.**

Tiro runs a transparent, clearly defined refund policy so you can use the service with confidence. This page explains when a refund is and isn't available, based on how you paid and when you used the service.

### Refunds for monthly plans

[Tiro Terms of Service](https://tiro.ooo/terms-of-service)

* Cancel within **7 days of payment** and you get a **full refund**, whether or not you used the service.

* If you **haven't used the service at all**, you can request a **full refund** within **14 days of payment**.

* Past these windows, refunds are generally not available, except in the limited cases required by applicable law.

### Refunds for annual plans

* For annual payments, refunds are **prorated by how long you used the service**.

(Our support team shares the exact terms separately.)

### Before you request a refund

* After a refund, the money can take about 5-10 business days to reach your card, depending on your card issuer.

* Your subscription ends as soon as the refund completes.

Even after your subscription expires, you can **still view and edit notes you already created**.

* However, you **can't create new notes**.

* Refunds are not available in cases like the following.

If **15 or more days have passed since payment**, no refund is available, whether or not you used the service.

### In-app purchases (Android/iOS)

Your refund options depend on where you paid.

* **iOS (App Store):** Only Apple can issue this refund, so **Tiro can't refund App Store purchases directly.** Request it yourself, following the App Store's refund policy.
* **Android (Google Play):** If you meet the refund criteria above, **support can refund it for you directly.** You can also request a refund yourself through Google Play within 48 hours of payment.

For the exact steps, see the links below.

**Android:** [the Android (Google Play) section of the billing guide](/en/guide/workspace/billing-guide)

* **iOS:** [the iOS (App Store) section of the billing guide](/en/guide/workspace/billing-guide)

*Still have questions? Reach out through the in-app messenger (live chat, support).*