> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tiro.ooo/llms.txt
> Use this file to discover all available pages before exploring further.

# Switch from in-app to web billing

> Move your App Store or Google Play subscription to card billing on the web. Your Tiro subscription keeps running, the days you already paid for are settled, and here's how to cancel the store subscription.

**If you pay for Tiro through the App Store or Google Play, you can move to card billing on the web without interrupting your subscription.** Only the billing changes. Your plan, notes, and workspace stay exactly as they are, and Tiro keeps working throughout. The days you already paid for are settled, so you never pay twice for the same period. One thing you have to do yourself: **cancel auto-renewal on the store**. If you skip it, the store keeps charging you.

## What changes when you switch?

Only the payment method and where the charge comes from. The subscription itself carries on.

| Stays the same                                        | Changes                                                      |
| ----------------------------------------------------- | ------------------------------------------------------------ |
| Your Tiro subscription and current plan               | Who charges you: the store → the card you register with Tiro |
| Every note, workspace, and teammate                   | Where you manage payment: your store account → Tiro          |
| No interruption — Tiro keeps working while you switch | Invoices: issued monthly, downloadable as PDF                |

Web billing also unlocks things in-app purchases can't do.

* **Local currency** — pay in a currency you know, and spend less than you would in-app.
* **Team plan** — several members can share and manage one workspace.
* **Annual billing** — choose a discounted annual rate instead of paying monthly.
* **Coupons** — apply a promotion code at checkout.
* **Corporate cards** — pay with a company card and manage the payment method yourself on the web.

<Note>Receipts and invoices for in-app purchases live in your store account only — Tiro doesn't issue invoices for them. Once you switch to web billing, Tiro issues your invoices from then on.</Note>

## What happens to the time I already paid for?

**You are not charged twice for the same period.** The unused time you already paid the store for is settled when you switch.

* The checkout summary shows you the deduction for the days already paid and the amount due today before you confirm.
* How the settlement arrives depends on the store you paid: it comes off your first payment, comes back as a store refund, or comes off a later payment.
* This settlement is about money. It's separate from [credits](/en/guide/workspace/credits), which are recording minutes.

## How to switch

Sign in at [tiro.ooo](https://tiro.ooo) to make the switch.

<Steps>
  <Step title="Open plan management">
    Click your profile at the bottom left, then go to **\[Settings]** → **\[Plan management]**.
  </Step>

  <Step title="Click [Change payment method]">
    Below the usage card you'll see a card marked **\[Paying in-app]**. Click **\[Change payment method]** inside it.
  </Step>

  <Step title="Pick a plan and billing cycle">
    Choose a plan under the Individual or Team & Enterprise tab, then pick monthly or annual. The summary box shows the deduction for days already paid and the amount due today.
  </Step>

  <Step title="Click [Pay] and register your card">
    Enter your card details on the checkout page and complete the payment. If you have a promotion code, apply it here.
  </Step>

  <Step title="Cancel the store subscription">
    Once payment goes through, you'll see a confirmation and then instructions for cancelling on the store. **Don't stop before finishing this step.** Full steps are in the next section.
  </Step>
</Steps>

You don't have to wait for your billing cycle to end. Web billing takes over the moment payment succeeds, and your access never lapses.

<Note>If you already cancelled your store subscription, the same screen shows **\[Resume subscription]** instead. You can start a new plan right away without waiting for the expiry date.</Note>

## You have to cancel the store subscription yourself

<Warning>Tiro can't cancel your App Store or Google Play subscription for you. If the store subscription is still active after you switch, the store charges you again on its next billing date.</Warning>

Cancelling doesn't affect your Tiro subscription — it keeps running. You also keep the remaining time on the store subscription, so there's no reason to wait for it to expire.

<Tabs>
  <Tab title="iOS · App Store">
    <Steps>
      <Step title="Open the App Store app or Settings">
        Tap your account icon in the top right.
      </Step>

      <Step title="Select [Subscriptions]">
        Tap **\[Subscriptions]** on the account screen.
      </Step>

      <Step title="Select [Tiro] from your subscriptions">
        Find Tiro in the list and tap it.
      </Step>

      <Step title="Tap [Cancel Subscription] to turn off auto-renewal">
        Once auto-renewal is off, you won't be charged from the next billing date.
      </Step>
    </Steps>

    <Note>Until you cancel, we email you a reminder every three days. The reminders stop automatically once the cancellation is confirmed.</Note>
  </Tab>

  <Tab title="Android · Google Play">
    <Steps>
      <Step title="Open the Google Play app">
        Tap your profile icon in the top right.
      </Step>

      <Step title="Go to [Payments & subscriptions] → [Subscriptions]">
        Open **\[Payments & subscriptions]**, then the **\[Subscriptions]** tab.
      </Step>

      <Step title="Select [Tiro] under Active">
        Find Tiro in your active subscriptions and tap it.
      </Step>

      <Step title="Tap [Cancel subscription] to turn off auto-renewal">
        You can skip the cancellation reason if it asks. Your remaining time stays intact.
      </Step>
    </Steps>

    <Note>If you use more than one Google account, check that Play Store is signed in with the account you paid from. Tiro won't appear in the subscription list under a different account.</Note>
  </Tab>
</Tabs>

Once the cancellation is confirmed, we email you and the notice disappears from plan management. Confirmation can take up to a day.

### I already cancelled, but the notice is still there

Click **\[Request cancellation check]** in plan management. We'll check the store again and clear the notice. It can take up to a day, and we email you when it's confirmed.

## What if I don't cancel?

**The store keeps charging you.** Your Tiro subscription has already moved to web billing, so the store charge is a duplicate that buys you nothing.

When this happens, plan management shows a **\[You're being billed twice]** banner with a **\[Resolution guide]** button. There are two things to do.

<Steps>
  <Step title="Cancel the store subscription again">
    Follow the steps in [You have to cancel the store subscription yourself](#you-have-to-cancel-the-store-subscription-yourself) to turn off auto-renewal. Your Tiro subscription is unaffected.
  </Step>

  <Step title="Ask the store to refund what you were already charged">
    Apple and Google handle store payments themselves, so **Tiro can't refund a store charge.** Request it from the store directly — it usually takes a few days.

    * iOS (App Store): [reportaproblem.apple.com](https://reportaproblem.apple.com)
    * Android (Google Play): [Request a Google Play refund](https://support.google.com/googleplay/answer/2479637)
  </Step>
</Steps>

## Cancelling the switch before you pay

You can back out any time before payment. In plan management, open the **\[Changing payment method]** panel and click **\[Cancel change]**.

* **Your current subscription stays exactly as it is**, and nothing is charged.
* Your store subscription isn't touched. Auto-renewal continues as before.
* You can start the switch again whenever you like.
* You can also just close the checkout page. An unpaid change is cleared automatically after about a day.

<Warning>Once payment has gone through, the switch can't be cancelled. At that point, cancel the store subscription and request a refund from the store instead.</Warning>

## Frequently asked questions

### Does Tiro stop working while I switch?

No. Web billing takes over the moment your payment succeeds. Until then your in-app subscription stays valid, so there's no gap in between.

### Do my notes and workspace stay the same?

Yes. Only the payment method changes — notes, folders, teammates, and settings are all untouched.

### Should I cancel the store subscription first?

No, you don't need to cancel first. Switch the payment method, then cancel. If you've already cancelled, use **\[Resume subscription]** to start a new plan right away.

### I don't see the \[Change payment method] button

The button appears only for a **workspace billing admin** on a workspace paying for an individual plan in-app. It also stays hidden during a free trial, if you already pay by card on the web, or if a switch is already in progress.

### Can I move straight to a Team plan?

Yes. Pick a Team plan under the **\[Team & Enterprise]** tab at checkout. In-app purchases can't start a Team plan, but web billing can.

### Can Tiro refund a store charge?

No. App Store and Google Play payments are handled by Apple and Google, so Tiro can't refund them. Request the refund from the store directly.

***

**Related pages**: [Managing your subscription](/en/guide/workspace/billing-guide) · [Billing FAQ](/en/guide/workspace/billing-faq) · [Tiro plans](/en/guide/workspace/plans)