Recording isn't working

You can use Tiro in a web browser, the desktop app (Windows/Mac), and the mobile app (iOS/Android). Note that the web and the desktop app are different programs.

• Web: when you visit tiro.ooo in a browser (Chrome, Safari, etc.)

• Desktop app: the dedicated program installed on your PC

Symptom: your voice is recorded, but system sound / computer audio (video, music, etc.) is not.

Cause: web browsers don't support recording system sound due to their own security policies. This is a browser limitation, not a Tiro one.

How to fix:

• Install the desktop app to record system sound as well

• After installing the desktop app, system sound is recorded without any extra permissions

• Download the Tiro desktop app

Symptom: recording seems to have started, but the waveform doesn't appear.

Cause: microphone permission may not be granted, or the popup may be blocked.

How to fix:

1. Click the three-dot menu in the top right > Settings > Privacy and security > Site settings

2. Under the Permissions section, select Microphone

   (or copy and paste this into the Chrome address bar: chrome://settings/content/microphone)

3. On the microphone settings page, check whether tiro.ooo is under 'Not allowed to use your microphone' or 'Allowed to use your microphone'

For voice to be recognized properly, Tiro must be under 'Allowed.'

If tiro.ooo is under 'Not allowed,' change the setting using the steps below.

tiro.ooo is under 'Not allowed.' How do you change it?

1. tiro.ooo: click the delete button (trash icon) next to it to remove the block.

2. When you create a new note in Tiro, Chrome asks for microphone permission again

3. Allow: click it and voice will be recognized properly

   • If you don't want to be asked every time, choose Allow while visiting the site.

4. After changing the setting, refresh the page (Ctrl+R or F5) and try again.

If you see the following, please contact Support.

Symptom:

• You press the record button, but it just keeps loading

• The record button presses, then immediately returns to its original state

Try this first:

1. Refresh the page (Ctrl+R or F5)

2. Quit the browser completely and reopen it

If that doesn't help, see the How to contact Support section below.

Symptom: your mic is recorded fine, but only computer audio (video, music, etc.) isn't.

How to fix:

Step 1: Check permissions

1. In the top right of the Tiro app, click Settings, then go to

2. Recording settings or Permission management.

3. Check that system audio permission is allowed

4. If it's denied, switch it to allowed and restart the app

Step 2: Check volume settings

1. On the recording screen, check Audio input or Source settings.

2. Check that the system sound input volume isn't set to 0

3. Adjust the volume appropriately

Step 3: If it still doesn't work

• If the steps above don't help, please contact Support.

• Sending a screenshot of the recording screen with your inquiry helps us help you faster

Symptom: recording started, but the mic waveform isn't moving.

Cause: the mic is muted at the system level, or microphone permission isn't allowed

How to fix: check your microphone settings for your operating system.

1. Windows Settings > System > Sound > under the Input section, select Microphone.

2. In the Input settings section, check whether the mic icon has a line through it

   • A line through it means it's muted

3. Click the icon to unmute (remove the line)

4. Test microphone > Start test: click it to check that your mic works correctly

1. In the tray area in the bottom right, right-click the speaker icon > Open Sound settings.

2. Recording tab > right-click Microphone > Properties.

3. Levels tab: check that the mic volume is set appropriately

Heads up

Some Windows laptops have a mic-mute shortcut key (for example, F4 on a Lenovo ThinkPad). Check that you didn't press it by accident.

For Tiro to record properly on a Mac, you need two permissions.

① Microphone permission

1. System Settings > Privacy & Security > select Microphone.

2. Find Tiro in the app list and check that the toggle is on

3. If it's off, turn it on to grant permission

② Screen & System Audio Recording permission

1. System Settings > Privacy & Security > select Screen & System Audio Recording.

2. Find Tiro in the app list and check that the toggle is on

3. If it's off, turn it on to grant permission

Note: you may need to restart the Tiro app for permission changes to take effect.

Symptom:

• You press the record button, but it just keeps loading

• The record button presses, then immediately returns to its original state

Try this first:

1. Refresh the app:

   Ctrl + R (Windows) / Cmd + R (Mac), or click the refresh button in the top right of the app

2. Quit the app completely and relaunch it

If that doesn't help, see the How to contact Support section below.

Symptom: recording starts but stops automatically partway through.

Possible causes:

• Your network connection may be unstable

• The app may be running minimized

How to fix:

1. Check your Wi-Fi or wired internet connection

2. Check that the app isn't minimized

   • Minimized mode: when the app window is shrunk or minimized to the tray

   • Keep the app open while recording

3. If the problem continues, see the How to contact Support section below

Note For stable recording, use Tiro where you have a good network, and keep the app open while recording.

• Symptom: the waveform doesn't move at all In this case, Tiro isn't picking up any sound.

• Cause and fix:

  ① If you're trying to record system audio

  • On mobile, you can't directly record system sound (audio played by other apps).

  ② If you're using a Bluetooth mic

  • Currently, recording with a Bluetooth mic isn't supported.

  • Keep your phone's built-in mic close and try again.

• Symptom: the waveform doesn't appear Your phone isn't picking up sound well.

• Cause and fix:

  ① Audio interruption detection

  • If a call or audio from another app is detected at the same time, recording stops automatically.

  • When the interruption ends, it restarts automatically.

    • Note:

      This feature exists to prevent lost recordings.

      You can turn it off in settings, but if there's audio interruption, recording itself may stop and no notification may appear.

  ② Bluetooth mic support is coming soon.

• Symptom: audio is coming in, but no text is generated.

• Cause and fix:

  ① If the language setting doesn't match

  • Check that the actual conversation language matches the voice language you set.

  ② If the network connection is unstable

  • Real-time recording requires the internet.

  • If you turn off the screen during a real-time conversation, the recording may be lost partway through.

  ✔ In this case, we recommend using offline recording.

  ③ If the problem persists

  • Check whether your network changed, then contact Support.

1. If you're trying to record system sound→ This isn't supported on mobile.

2. If you're using an input device other than the phone→ Currently, recording is based on the phone's built-in mic.

Please contact Support.

Please include the following with your inquiry:

1. The exact time it happened

2. The environment you're using

   • Web browser (Chrome, etc.)

   • Windows app

   • Mac app

   • Android app

   • iOS app

3. The creation time of the affected note

   • You can find it at the top of the note detail screen

How to contact Support:

1. In Settings at the top left of the Tiro app or website, click the Support button

2. Give the chatbot the information above

3. You'll be connected to an agent in turn

If you have questions, reach out through the in-app messenger (Support).