Category
Troubleshooting Guide
Quickly find solutions to common issues you may encounter while using Tiro.
Recording isn't working
Is recording not working in Tiro? The cause and fix can vary by your environment. Find the guide that matches your situation. Check your environment You can use Tiro in a web browser, the desktop app (Windows/Mac), and the mobile app (iOS/Android). Note that the web and the desktop app are different programs. - Web: when you visit tiro.ooo in a browser (Chrome, Safari, etc.) - Desktop app: the dedicated program installed on your PC If recording doesn't work in a web browser 1) Recording started,Errors during in-app purchase
[Android] I got an error during Google Play Store in-app purchase 1. "The device or user is not allowed to make the purchase" If you see this error when paying for a subscription in the Tiro app, your device or Google account settings are restricting the purchase. Check the steps below in order. Cause 1. You're signed in with a school or work account Google accounts issued by a school or company (for example, name@school.edu or name@company.com) are often blocked from in-app purchases by organizCan't find an email from Tiro?
Tiro sends a range of automated emails — verification codes, team invites, note shares, trial reminders, and more. If you don't see one in your inbox, here's where to look. Where to check first Tiro emails often get routed somewhere other than your main inbox. Check these five places in order: 1. Spam or junk folder 2. Gmail Promotions or Updates tab 3. Search your inbox for 'Tiro' or noreply@send.tiro.ooo 4. Double-check the email address you signed up with 5. If you use a work email, ask your