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The trash is available in the mobile, web, and desktop apps. Notes deleted from any platform appear in the same [Deleted Notes] list, where you can review and restore them.

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Restore from the trash

Deleting a note doesn’t erase it right away. The note moves to [Deleted Notes], where it’s kept for 30 days by default, and you can restore it anytime during that period.
1

Open Deleted Notes

In the mobile app, open [Folders] and select [Deleted Notes] below [Shared with me]. On web or desktop, open the [Deleted Notes] folder in the sidebar. [Deleted Notes] only appears while there’s a note in the trash. Notes you delete in any workspace all gather here.
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Restore the note

In the mobile app, select the [More] button beside the note and choose [Restore]. On web or desktop, find the note and select [Restore]. Each note shows the workspace it belonged to, its deletion date, and the time remaining until permanent deletion.
The [Delete permanently] action and emptying the trash on web or desktop can’t be undone. Notes that were automatically deleted after the retention period can’t be recovered either. The mobile app supports permanently deleting individual notes but doesn’t provide an option to empty the entire trash.
Only the person who created the note can restore or permanently delete it. Notes shared with you don’t appear in the list. Enterprise workspaces may use a retention period other than 30 days, so go by the permanent deletion date shown in the list.

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After the retention period, rebuild the note from the audio file

Even after a note is gone from the trash, you can recreate the conversation notes by uploading the original audio file, as long as it’s still on your computer. The audio file is saved automatically by the desktop app (Windows and Mac) in these two cases:
  • Notes recorded in offline mode: the audio file is always saved to your computer.
  • Notes recorded with live recording: the file is saved if the [Save audio file locally] toggle in [Settings] → [Preferences] was on before you recorded.
1

Find the file in the save folder

Open the Tiro/recordings folder inside your Documents folder in File Explorer (Windows) or Finder (Mac). Files are saved in WAV format, so use the creation date to find the one from around the time you recorded the deleted note.
2

Upload the audio file

In a new note, choose the [File Upload] menu and upload the WAV file you found. Once the upload finishes, the conversation notes and document are created as a new note.
Locally saved files are kept only up to a set number of recent recordings, and older files are cleaned up automatically. Once you find the file, we recommend copying it to another folder before recovering.
A note made from an upload is a new note, so memos or edits you typed into the original note aren’t included. The recorded conversation is transcribed again.

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If there’s no audio file either

The audio file won’t be on your computer in these cases:
  • The [Save audio file locally] toggle was off during the live recording
  • You recorded in a web browser
  • The file was old and removed by automatic cleanup
There may still be something we can do, so reach out through the [Contact support] button in the Tiro app or on the website. Include the deleted note’s title, when it was recorded, when you deleted it, and your environment (web/Windows/Mac/Android/iOS), and we’ll look into it.

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FAQ

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How long are deleted notes kept?

30 days by default. After the retention period, notes are permanently deleted automatically and can’t be recovered. The time remaining is shown on each note in the [Deleted Notes] list.

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Can I restore a note I deleted in the mobile app?

Yes. In the mobile app, open [Folders], select [Deleted Notes], then select the [More] button beside the note and choose [Restore]. You can also permanently delete individual notes in the mobile app, but you can’t empty the entire trash at once.

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Can other people see notes in the trash?

No. While a note is in the trash, it can’t be opened, its share links stop working, and it doesn’t show up in search. Restoring the note brings everything back.

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What should I turn on for next time?

Turn on the [Save audio file locally] toggle in the desktop app, and the original audio of every live recording stays on your computer. See Local Audio Save for details.
Related pages: Local Audio Save · Audio File Management · Frequently asked questions