Billing providers at a glance
Tiro billing providers at a glance
Your billing provider is set by where you completed your payment.How to find your billing provider
1) Think back to where you paid Answer the question below for a quick check.- Paid on the web or in the desktop app → Stripe
- Paid in the iPhone app → App Store
- Paid in the Android app → Google Play Store
Where do I open the subscription and billing screens?
Open them where you paid. Here are the entry points for each platform.The [Payment Management] button in the mobile app opens the store subscription screen only when the store you paid with matches the device you’re using now. If you open a subscription you bought on Android from an iPhone, you’ll see “You can manage this in Google Play”; if you paid by card on the web or desktop app, you’ll see “Manage this on desktop”. Most “I can’t restore my subscription” questions come down to this.
Good to know
- Your billing provider does not change automatically.
- Even with the same email or account, a different payment environment can mean a different billing provider.
- Refunds, billing errors, and invoices are handled according to each provider’s policy.
Desktop (Stripe): start, check, and cancel
If you paid on the web or in the desktop app (Mac / Windows), your billing provider is Stripe.Start a plan subscription
0) Open the billing page- Sign in to the Tiro website (https://tiro.ooo/) or the desktop app (Mac / Windows).
- Click your profile at the top left, then go to [Plan Management] or Settings > Manage Subscription.
- You can choose a paid plan and complete payment on this page.
Annual billing Choose annual billing to get two months free. Pay for ten months and use Tiro for the full twelve.1) Pay for an individual plan
- After signing in to Tiro, go to [Settings] → [Plan Management], choose your plan, and click Get started.
- In the payment window, review the plan, billing cycle (monthly/annual), and amount.
- If you have a promo code, click the field on the left to enter it.
- Sign in on the web or desktop app, then go to [Settings] → [Plan Management].
- Choose the billing cycle (monthly/annual), then click [Start team plan].
- For a team plan, you don’t pick the number of accounts at checkout. Seats are calculated automatically from the number of Admins and Members in your workspace, and shown and billed that way.
- For business users, check “Purchasing for business” on the right and enter your business registration number to be billed with the 10% VAT exemption.
Choose your billing currency (KRW, JPY, or USD)
Besides US dollars, you can also pay in Korean won or Japanese yen. In the web or desktop app, open [Settings] → [Plans], then use the [Billing currency] dropdown at the top right of the pricing table. The moment you pick a currency, the pricing table and the checkout window switch to it, and you’re charged exactly the amount shown on screen.To switch currencies, it takes two steps. ① Turn off auto-renewal. You keep the rest of your period, no refund needed. ② Once your period ends, reach out through the in-app messenger (customer support). We’ll check your account and walk you through the available way to check out in a new currency. There’s no way to switch on screen yourself. Each currency has its own set price rather than an exchange-rate conversion, so switching changes what you pay. Compare the amounts in the pricing table first.
Billing currency selection only exists for web and desktop app payments. In-app purchases on iOS and Android have no currency picker, and they cost more than web or desktop because of store fees.
Check your current plan
You can check your current plan two ways.- Click your profile at the top left > Plan info for a quick look.
- Click your profile > Manage Subscription for fuller subscription details.
- Your current plan
- Your next billing date
- The platform you paid on
- Options to change and manage your plan
Cancel an upcoming renewal
You can cancel a plan that’s set to renew at any time from the Manage Subscription page. Even after you cancel, you can keep using Tiro until the period you’ve already paid for ends.Heads up Only subscriptions started on the web or desktop app can be canceled there. Subscriptions paid on another platform must be canceled on that platform. See the relevant guide for details. See the iOS (App Store) and Android (Google Play) subscription sections below on this page for the steps.
iOS (App Store): start, check, and cancel
For iOS in-app purchases, you manage your existing subscription through the Apple App Store.Start a plan subscription in the iOS app
- Tap the three lines at the top left of the home screen.
- Tap the gear icon next to your account name.
- Tap the part labeled “Manage Subscription”.
- Choose the plan you want and complete payment.
Check your current plan
- Go to App Store > Account > Subscriptions.
- Find Tiro in your subscriptions.
- You can see your current plan and next billing (renewal) date right away. In the screen below, the ‘Lite plan’ bills on the 11th each month, and the next billing date is June 11.
Cancel an upcoming renewal
- Select Tiro as in the “Check your current plan” step.
- Tap Cancel Subscription to cancel the renewal so no further charges are made from the upcoming billing date. Even after you cancel, you can keep using Tiro until the next billing date.
Does canceling get me a refund? Canceling and refunding are different. Canceling means a subscription cancellation so you aren’t charged on the upcoming billing date. A refund returns an amount you’ve already paid, which you can request through the refund guide below.
Android (Google Play): start, check, and cancel
For Android in-app purchases, you manage your existing subscription through the Google Play Store.Start a plan subscription in the Tiro app
- Tap the round profile icon at the top right of the note list to open the Settings screen.
- Tap Upgrade plan in the Plan section.
- Choose your plan, then tap Purchase to complete payment.
Check your current plan in the Tiro app
- Tap the round profile icon at the top right of the note list to open the Settings screen.
- The subscription status card at the top of the Plan section shows your current plan, usage, and next billing date.
- To change your payment method or cancel, tap Manage billing in the same section.
I tapped [Manage billing] in the Tiro app but it says “no active subscription”
In the Tiro app, [Settings] → [Plan] → [Manage billing] loads subscription details for the Google account currently signed in to Play Store on this device. If the Google account you paid with differs from the one currently signed in to Play Store, it may show “no active subscription”. How to find the Google account you paid with- Open the [Google Play] app on your phone.
- Go to the profile icon at the top right → [Payments & subscriptions] → the [Subscriptions] tab.
- The account where [Tiro] appears in the active subscriptions is the Google account used for payment. (If you don’t see Tiro in the active subscriptions, check the active subscriptions of your other Google Play Store accounts too.)
- Sign in to Play Store with that account, then tap [Manage billing] again in the Tiro app.
Check your current plan in the Google Play Store
- Go to Google Play Store > Account > Payments & subscriptions > Subscriptions.
- Find Tiro under Active (active subscriptions).
- You can see your current plan and next billing date right away. In the screen below, the ‘Lite plan’ bills on the 30th each month, and the next billing date is July 30.
Cancel an upcoming renewal
Does canceling get me a refund? Canceling and refunding are different. Canceling means a subscription cancellation so you aren’t charged on the upcoming billing date. A refund returns an amount you’ve already paid, which you can request through the refund guide below.How to cancel a renewal in Play Store
- First check your subscription status by following the “Check your current plan” steps.
- Select the subscription you want to cancel.
- Cancel by tapping Cancel subscription > (enter a cancellation reason) > Cancel subscription in order.
I was charged before the scheduled renewal date. If I cancel now, do I get a refund?
Yes. If you finish canceling before the scheduled renewal time, Google cancels and refunds the early charge automatically. You don’t need to request it. This is the one exception to the rule that canceling and refunding are separate. Google Play charges a subscription up to 24 hours before the scheduled renewal time and places a payment authorization hold up to 48 hours ahead. That’s why the payment notification can look like it arrives a day early. A charge at this point isn’t a finalized payment yet, so canceling before the renewal means the renewal never happens.- Credit and debit cards: Handled as an authorization reversal. Depending on your card issuer, it takes 3 to 7 days to show on your statement.
- Payment methods that debit your account immediately: Returned as a refund deposit, usually within 3 to 7 business days.
Change or remove your payment method (card)
You can change your registered card anytime. If you paid by card on the web or desktop app (Stripe), you go straight from Tiro to the billing management page to add, change, or remove a card. If you paid through in-app purchase or bank transfer, the steps are a little different.Change your card on Stripe (web/desktop)
If you paid by card on the web or desktop app, change your card under [Settings] → [Billing]. You don’t have to go through [Plan Management].1
Open the billing screen
Sign in to the Tiro website or desktop app, then go to [Settings] → [Billing]. It sits just above [Plan Management] in the settings sidebar.
2
Check your current card
The [Payment method] section shows the card you’re charged on, in the form
Card Visa •••• 0000 · Expires 08/27.3
Register a new card with [Change]
Click [Change] next to the card to open the card change screen. Enter and save the new card details, and your next payment is charged to it.
The [Billing] menu appears when you have a card payment history on the web or desktop app and you’re a workspace admin. Regular members of a team plan don’t see the menu at all. You can also change the invoice email on this screen.
- Add a card: Click Add payment method, enter the new card details, and save.
- Change your default card: Open the menu next to a card and click Make default. Your next payment is charged to this card.
- Remove a card: Open the menu next to a card and click Delete.
Add the new card before you switch The default card attached to an active subscription isn’t deleted right away. At least one card has to remain for the next payment, so the delete button on the default card is greyed out. To swap cards, go in this order: ① add the new card → ② set the new card as default → ③ delete the old card. Once you cancel the subscription, you can remove cards freely.On a team plan, only workspace admins can open the billing screen. Both Admins and Unpaid Admins can open it; Members and Viewers don’t see the menu. If you already subscribe and want to change currency, cancel auto-renewal and, once the remaining period ends, reach out through the in-app messenger (support). You don’t need a refund of what you already paid. For details, see [Choose your billing currency] earlier on this page.
Change your card for in-app purchases (App Store / Google Play)
If you paid in the iOS app (App Store) or the Android app (Google Play), you change your card in each store’s subscription settings, not in Tiro.- iOS: App Store → your account → payment information.
- Android: Google Play → Payments & subscriptions → Payment methods.
If you paid by bank transfer
If you’re paying by bank transfer, contact us through the in-app messenger (support) to change your payment method and we’ll help.Change your plan (upgrade / downgrade)
On a monthly subscription? Switch to annual billing and pay for ten months to use Tiro for twelve, saving two months of fees. Upgrading your Tiro plan gives you more recording time and additional features. How you upgrade depends on where you paid, so check the guide for your payment platform.What is a plan upgrade?
A plan upgrade means moving to a plan with more usage. For example, moving from the Lite plan to the Pro plan (formerly the Starter plan). By contrast, moving from monthly to annual isn’t a plan upgrade; it’s a billing cycle change. You keep the same plan and only the billing cycle changes, so the timing and the way you’re charged are different from an upgrade. See the guide for your payment platform below for details.Heads up How you change your plan depends on where you paid, so check the guide for your payment platform.
Stripe (web/desktop) plan change
How to upgrade (on desktop)- In the Tiro app or website, choose Settings > Manage Subscription.
- Click the Upgrade button for the plan you want.
- Click Update subscription in the Stripe billing screen.
- Choose the plan to update to and click Continue (you can choose the plan type and monthly/annual).
- Click Confirm on the confirmation screen.
- Open the My Subscription menu in the Tiro app.
- Click the Go to manage subscription button.
- You’re taken to the Stripe subscription management portal.
- The rest is the same as on desktop.
- Sign in to Tiro and go to Settings > Manage Subscription at the top left.
- Click the “Get started” button for the annual plan you want.
- On the screen where you choose monthly/annual, choose “Annual”.
- On the confirmation screen that appears, review the final effective date and the amount charged today, then continue.
Heads up For the actual switch date and the amount charged today, go by the Stripe confirmation screen that appears before you make the change.
How Stripe plan changes apply
For Stripe-based subscriptions, depending on what you change, the change either applies right away or is scheduled for the day your current billing cycle ends. You can review the final effective date and the amount charged today on the Stripe confirmation screen that appears before you make the change. 1) Applies right away, with the difference charged immediately Changes that mean you’ll pay more than before, such as moving up to a more expensive, higher plan, apply immediately, and the prorated difference for the remaining time is charged on the spot.- Rather than ‘canceling and restarting’ your current plan, you keep your current billing cycle and pay only the difference.
- It credits the unused portion of your existing plan, charges for the remaining time on the new plan, then bills only that difference immediately.
- So the amount charged immediately depends on how much time is left until your next billing date. It’s larger early in the cycle and smaller the closer you are to the next billing date.
- The minutes you’ve already used this billing cycle are subtracted from the new plan’s limit, and the rest is available immediately.
- Available usage = “new plan’s limit − minutes already used this cycle”. (Your billing cycle stays the same, so usage isn’t reset to zero.)
- Moving to a cheaper (lower) plan
- Reducing the number of team seats
- A monthly → annual change, where the annual price works out lower over the long run than your current monthly price
Note For whether a change applies right away or is scheduled for the next cycle, and how much is charged today, go by the Stripe confirmation screen that appears before you make the change. Contact support with any questions.
App Store (iOS) plan change
- Select Tiro as in the “Check your current plan” step.
- Tap the See all plans menu to see every available plan.
- Choose the plan you want and your plan changes immediately.
Google Play (Android) plan change
- Click the ☰ button at the top left of Tiro’s home screen.
- Choose Settings (gear icon).
- Click the [Plan Management] button below the usage display.
- Choose the plan you want, then tap the [Purchase] button.
You can change your plan anytime, and it applies right away in a few clicks.When you upgrade This means moving to a plan with more features and usage than your current one.
- Upgrades apply immediately on payment.
- The added features and usage are available right away.
- The prorated difference for the remaining period is charged immediately, and your billing (renewal) date stays the same.
- You keep your current plan until the end of this billing cycle, and switch to the lower plan you chose from the next renewal date.
- No partial refund is given for the period you’ve already paid for.
Changing the billing cycle for in-app purchases (monthly → annual)
In-app purchases have no annual product, so annual billing is only available with web billing. There’s no need to wait for your subscription to expire: follow Switch to web billing to move your payment method to the web and pick the annual cycle. What you’ve already paid is settled so you don’t lose anything, and your annual subscription starts right away. The annual subscription gives you two months free. Pay for ten months and use Tiro for the full twelve.Annual subscription benefits
- Two months free (twelve months for the price of ten)
- Access to all the same features
Refunds
If you need a refund, whether it’s available can depend on when you paid and whether you’ve used the service.Stripe (web/desktop) refunds
If you paid on the web or desktop (Stripe), request a refund through support. Here are the refund criteria.- Monthly billing: Within 7 days of payment, you get a full refund. After 7 days but within 14 days, you can get a full refund if you haven’t used the service at all since paying. After 15 days or more, a refund isn’t possible.
- Annual billing: Within 7 days of payment, you get a full refund whether or not you used the service. After 7 days, we prorate the time you’ve used and refund the remaining amount. Support will share the exact calculation individually.
- The refund reaches you within 5 to 10 business days depending on your card issuer. Your subscription ends as soon as the refund is made; you can still view and edit existing notes, but you can’t create new ones.
In-app purchase (iOS / Android) refunds
How you get a refund depends on where you paid.- iOS (App Store): Only Apple can issue this refund, so Tiro can’t process it directly. Request it yourself through the App Store.
- Android (Google Play): The time and usage conditions for web and desktop payments above do not automatically apply. Contact support to check whether your payment is eligible. Approved refunds are issued in full and your subscription ends immediately. You can also request a refund yourself through the Google Play Store within 48 hours of payment. Follow the steps below.
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Open the Google Play Store refund request link
Heads up
- Check that the account signed in to Play Store is the one used for your Tiro payment.
- If you use multiple Google accounts, be sure it’s the account you were signed in to at the time of subscription.
- Check the receipt (sent by Play Store) in your email to see right away which account the subscription was made with.
- In the Play Store app, switch to another account from the profile icon → switch account menu at the top right, then check the subscription page again.
- Request a refund > Enter the account you paid with > Find your Tiro charge among your purchases > Select ‘Bought by accident’
- Open the App Store refund link
- Sign in with the Apple account (App Store account) used for payment
- Choose the issue: Request a refund
- Choose the detail: I didn’t mean to purchase this item
- Select your Tiro charge
- After selecting all items, choose Submit to complete your refund request.
Heads up Be sure to check the payment date. If you select the wrong charge, the refund can’t be processed.
Roles, permissions, and billing
A Tiro workspace has four roles, and whether a role is billed on the team plan depends on the role.Billed roles
Admin
Permissions An admin can use all of Tiro’s features plus workspace management. They hold every permission, from recording, editing, summarizing, and document generation to people management and settings changes. The user who creates a workspace is automatically given the Admin role. Billing An admin uses one team plan seat and is billed $29 per month.Member
Permissions A Member can view notes and use all of Tiro’s features. They can start recordings, edit notes, summarize, and generate documents, but can’t use workspace management features like inviting people or changing roles. Billing A Member uses one team plan seat and is billed $29 per month.Roles that aren’t billed
Unpaid Admin
Permissions An unpaid admin can view notes and use workspace management features. They can invite and remove people, change roles, manage settings, and view notes they’re invited to. However, they can’t use Tiro’s core features like recording, summarizing, and document generation. Billing An unpaid admin doesn’t use a team plan seat and isn’t billed.Viewer
Permissions A viewer can only view notes in the workspace. They can’t use recording, editing, or workspace management features. Billing A viewer doesn’t use a team plan seat and isn’t billed.Billing example
Admin and Member each use a paid seat at $29 per month. Unpaid Admin and Viewer aren’t billed. For example, a team of 2 Admins, 3 Members, 1 Unpaid Admin, and 5 Viewers has 5 paid seats in total (2 Admins + 3 Members), for a monthly fee of $145 (5 × $29).Changing roles
A workspace Admin or Unpaid Admin can change someone’s role in settings. How to change a role [Settings > Workspace settings > Members > Member list] How billing is handled when a role changes Changing from an unbilled role (Viewer, Unpaid Admin) to a billed role (Member, Admin) adds a seat at the moment of the change, and the amount from that moment through your next billing date is prorated and charged right then. If that payment fails, the role change doesn’t apply either. The one exception: if the prorated charge for a seat you added just before hasn’t been billed yet, that charge isn’t collected immediately and is added to your next regular invoice instead. Conversely, changing from a billed role to an unbilled role leaves the current period you already paid for unchanged, and the reduced headcount applies from your next billing date. There is no refund or credit for the remaining period.How it’s calculated Amount charged immediately = $29 × (days remaining until next billing ÷ days in the billing cycle)Changes between billed roles (Admin ↔ Member) or between unbilled roles (Viewer ↔ Unpaid Admin) don’t affect billing.
Add and remove team members
How team plan billing basically works
Team plan pricing is based on the number of accounts (seats). You’re charged for each user on the team, but the features available differ by role (see “Roles, permissions, and billing” above). Pricing structure- Base rate: $29/month per account
- Unlimited usage time
- All collaboration features included
- Charged to the team owner’s payment method
- No separate per-person payment
- One invoice issued
Add team members
How to invite You need admin permissions to invite team members.- Click your profile at the top left > Team management
- Click the Add member button
- Enter an email address (required)
- Add a note (optional: team, role, etc.)
- Send the invite
- Once the invite is complete, an invitation is sent to that email
- When they accept, they’re registered as a team member right away
Example 2: annual plan
Note When you invite a teammate into a paid role, the seat is added the moment you send the invitation and the remaining-period fee is prorated and charged right then. If the payment fails, the invitation fails, and if the prorated charge for a seat you added just before hasn’t been billed yet, only that charge is added to your next regular invoice.
Remove team members
How to remove- Click your profile at the top left > Team management
- Select the person to remove
- Click Remove from team
- Confirm to exclude them immediately
- The person is excluded from the team plan immediately
- They can’t access shared team features like the team glossary
- They no longer get team subscription benefits
- The subscription cost for that person is no longer charged from your next billing date
- The current period you already paid for stays unchanged. There is no refund or credit for the remaining period
- Now: a 5-person team, monthly plan ($145/month)
- Billing date: the 1st of each month (charged on January 1)
- Removing someone: January 15 (16 days remaining)
- Members removed: 1
Important Even if you remove someone on January 15, there is no refund or credit for the remaining 16 days of January. The January charge already made stays as it is, and the reduced headcount is reflected from the February 1 charge.
Cancel a team plan subscription
To stop a team plan subscription, you can do it the same way as canceling an individual plan. How to cancel- Sign in to the Tiro website or desktop app
- Go to Settings > Manage Subscription
- Click the Manage billing button
- Choose Cancel Subscription and confirm
- All team plan features until the end of the current billing cycle
- Your existing team structure and data stay as they are
- You can’t create new notes
- You can still view and edit existing notes
Note Even if you cancel, the team itself isn’t deleted, and you can subscribe again anytime.
Switch team ↔ individual, leave a team
Switching from an individual plan to a team plan
How to switch You can switch to a team plan anytime, even while on an individual plan.- Go to Settings > Manage Subscription
- Click Start team plan
- Check the automatically calculated seat count and amount, then complete payment
Heads up You can cancel your in-app subscription first, wait until the subscription period ends, and then start a team plan. If you want to switch right away, contact support to be connected with an agent for help.How to switch:
- Cancel your current in-app subscription (in the App Store or Google Play). See the cancellation section above for details.
- Wait until the subscription expiry date, or request early termination through support
- Sign in to the Tiro website (https://tiro.ooo/) or the desktop app
- Start the team plan in Settings > Manage Subscription
Switching from a team plan to an individual plan
Before starting an individual paid plan, you need to leave the team first. For the steps to leave a team, see the Leaving a team section just below. If you have any questions, contact us through the in-app messenger (support).Leaving a team
You can leave on your own when you want to subscribe to an individual plan or leave the team. How to leave a team- Go to Settings > Team management
- Click the Leave team button
- Confirm to complete your departure
Q: I don’t see the Leave team button A: The Leave team button is always visible. However, if you’re the team’s only admin, pressing it doesn’t complete the leave and a warning appears instead. In that case, assign another member as an admin and try again. If you’re not the only admin or you’re a regular member, you can leave the team yourself at any time.What changes after leaving Still available:
- View and edit all notes you created personally
- Switch to an individual plan (subscribe to the plan you want)
- Access to workspace folders
- Use of team templates
- Use of the team glossary
- Viewing notes created within the team (they stay with the team)
Note Even if you leave the team, the notes you created personally are kept. However, notes you saved in workspace folders stay with the team and you can’t access them.When leaving is restricted If you’re the workspace’s only admin, leaving the team on your own is restricted. If there are two or more admins, or you’re a regular member (Member/Viewer/Unpaid Admin), you can leave right away regardless of whether a subscription is active. Solutions:
- If you’re a regular member: you can leave the team yourself with [Leave team] at any time.
- If you’re the only admin: assign another member as an admin, then leave. If you still can’t leave as admin due to special circumstances, contact support.
Other FAQs
Can I pay with a corporate card?
Yes, you can pay with a corporate card as long as it’s a credit/debit card that works for international payments. At payment, check “Purchasing for business” and enter your business registration number. Individual plan prices already include VAT, so entering a business registration number does not reduce the price by 10%. For a team plan, a Korean business that enters its Korean business registration number is billed with the 10% Korean VAT exemption applied.Is tax included?
Individual plan prices already include VAT. For a team plan, a Korean business that enters its Korean business registration number at payment is billed with the 10% VAT exemption applied. You can check the tax line on your invoice in your payment history (invoice).Can I pay in Korean won (KRW)?
Yes. In the web or desktop app, go to [Settings] → [Plans], switch the [Billing currency] dropdown at the top right of the pricing table to [Korean won (KRW)], and check out. You can pick Japanese yen (JPY) in the same place. Keep in mind that you can’t change the currency of an ongoing subscription. To switch, turn off auto-renewal and, once the remaining period ends, reach out through the in-app messenger (customer support) (no refund of what you’ve already paid is needed). In-app purchases on iOS and Android have no currency picker.If I pay on the web, can I use it in the mobile app?
Yes. Even if you pay on the web or desktop app, signing in to the mobile app with the same Tiro account applies your plan there too. A plan is attached to a workspace rather than an account, so as long as you have the workspace you paid for open, you get the same plan and usage on any device. What changes is where you manage it from now on. Change or cancel your subscription, change your payment method, and find receipts under [Settings] → [Plan Management] and [Billing] on the web or desktop app. The [Settings] → [Plan] → [Payment Management] button in the mobile app shows “Manage this on desktop”. That isn’t an error; it points you to where you paid.I subscribed through an in-app purchase, but I can’t change plans or restore purchases on mobile
A subscription that started as an in-app purchase is tied to the personal workspace you had at payment time. So after you join a team or create more workspaces, plan changes inside the app (Pro → Max, for example) and purchase restores only go through while the personal workspace holding the subscription is open. Trying it with a different workspace open doesn’t work, even on the same account. For how to switch workspaces in the mobile app, see “Switching workspaces on mobile” in Payment completed but plan not applied. Switch to your personal workspace, then try again under [Settings] → [Plan].This limit applies only when you don’t have an in-app purchase subscription yet. If you belong to several workspaces, or your workspace has two or more people in billed roles (Admin and Member), you can’t start a new subscription through a mobile in-app purchase, so pay by card on the web or desktop app instead. Viewers and Unpaid Admins don’t count toward that number. If you already subscribe through an in-app purchase, you can change plans and restore purchases in the personal workspace holding the subscription, no matter how many workspaces you belong to.