Try again first
Press the [Try Again] button in the upload failure message. If the network was briefly unstable, the upload usually goes through on the second attempt. If it keeps failing, you can recover the recording yourself with the steps below.Recovering it yourself in the desktop app
1
Back up the recording file
Open the Tiro > recordings folder inside your Documents folder. You’ll find recording files that start with
note-. Copy the most recent file, the one matching this recording, somewhere else such as your desktop.If the recording didn’t end cleanly, the file may have a
.tmp extension instead of .wav. Rename the copy to .wav and you can use it as is.2
Quit the app and update to the latest version
Quit Tiro completely, then update to the latest version. Use [Check for Updates…] in the app menu, or install the latest version from the download page. For details, see Updating the Desktop App.
3
Upload the backed-up file to transcribe it
Relaunch the app and upload the file you backed up through Audio File Upload to have it transcribed.
Retrying the transcription in the mobile app
On mobile, recording files are kept inside the app. Find the recording on the [Manage Audio Files] screen and press [Create Note] to try the transcription again.If none of this works
Contact us through the Support button in the Tiro app or on the website. Sharing the following helps us help you faster.- The exact time the problem happened
- The environment you’re using (Windows app / Mac app / Android app / iOS app)
- The creation time of the note that had the problem
Related pages: Offline Recording · Audio File Upload · Updating the Desktop App