- Google Play (Android): pay for a new plan on the web and you’re done. Tiro cancels your in-app subscription automatically and refunds your latest charge in full. → If you pay through Google Play
- App Store (iOS): after paying on the web, you cancel auto-renewal on the App Store yourself. → If you pay through the App Store
If you pay through Google Play
Pay for a new plan on the web, and the rest is automatic. As soon as your payment succeeds, Tiro cancels your Google Play subscription immediately and refunds your latest in-app charge in full through the store. There’s nothing for you to do in Google Play.1
Open plan management
Sign in at tiro.ooo, click your profile at the bottom left, then go to [Settings] → [Plan management].
2
Click [Change payment method]
Below the usage card you’ll see a card marked [Paying in-app]. Click [Change payment method] inside it.
3
Pick a plan and billing cycle
Choose a plan under the Individual or Team & Enterprise tab, then pick monthly or annual. The summary box shows the amount due today.
4
Click [Pay] and register your card
Enter your card details on the checkout page and complete the payment. If you have a promotion code, apply it here.
What happens to what I already paid?
Your latest charge is refunded in full through Google Play. The refund is the entire settlement — nothing is deducted from your first web payment and nothing is held as credit. You pay for the new plan on the web, and the money you paid the store comes back to the payment method you used there.If you pay through the App Store
Pay for a new plan on the web, then cancel auto-renewal on the App Store yourself. Apple doesn’t allow Tiro to cancel an App Store subscription on your behalf. The time you already paid for isn’t lost — it’s deducted from your first web payment.1
Open plan management
Sign in at tiro.ooo, click your profile at the bottom left, then go to [Settings] → [Plan management].
2
Click [Change payment method]
Below the usage card you’ll see a card marked [Paying in-app]. Click [Change payment method] inside it.
3
Pick a plan and billing cycle
Choose a plan under the Individual or Team & Enterprise tab, then pick monthly or annual. The summary box shows the deduction for days already paid and the amount due today.
4
Click [Pay] and register your card
Enter your card details on the checkout page and complete the payment. If you have a promotion code, apply it here.
5
Cancel the App Store subscription
Once payment goes through, you’ll see a confirmation and then instructions for cancelling on the App Store. Don’t stop before finishing this step. If you skip it, the App Store keeps charging you.
What happens to the time I already paid for?
You are not charged twice for the same period. The unused days on your App Store subscription are deducted from your first web payment. The checkout summary shows the deduction as a line for days already paid, so you can check the amount before you confirm. This deduction is a money settlement. It’s separate from credits, which are recording minutes.How to cancel on the App Store
1
Open the App Store app or Settings
Tap your account icon in the top right.
2
Select [Subscriptions]
Tap [Subscriptions] on the account screen.
3
Select [Tiro] from your subscriptions
Find Tiro in the list and tap it.
4
Tap [Cancel Subscription] to turn off auto-renewal
Once auto-renewal is off, you won’t be charged from the next billing date.
What if I don’t cancel?
The App Store keeps charging you. Your Tiro subscription has already moved to web billing, so the store charge is a duplicate that buys you nothing. When this happens, plan management shows a [You’re being billed twice] banner with a [Resolution guide] button. There are two things to do.1
Cancel the App Store subscription again
Follow the steps in How to cancel on the App Store to turn off auto-renewal. Your Tiro subscription is unaffected.
2
Ask Apple to refund what you were already charged
Apple handles App Store payments itself, so Tiro can’t refund the charge. Request it at reportaproblem.apple.com — it usually takes a few days.
I already cancelled, but the notice is still there
Click [Request cancellation check] in plan management. We’ll check the App Store again and clear the notice. It can take up to a day, and we email you when it’s confirmed.What changes and what stays the same?
The payment method, where the charge comes from, and when your billing cycle runs. The subscription itself carries on, whichever store you came from.Switching starts a new billing cycle that day. Your usage reset date moves to match, and your plan’s allowance is refilled no matter how much of the current cycle you had used. What you already paid the store is settled the way your store’s section describes, so there’s no bad time to switch.
- A lower price — no store fees, so the same plan costs up to 10% less.
- Local currency — pay in a currency you know.
- Team plan — several members can share and manage one workspace.
- Annual billing — choose a discounted annual rate instead of paying monthly.
- Coupons — apply a promotion code at checkout.
- Corporate cards — pay with a company card and manage the payment method yourself on the web.
Receipts and invoices for in-app purchases live in your store account only — Tiro doesn’t issue invoices for them. Once you switch to web billing, Tiro issues your invoices from then on.
Cancelling the switch before you pay
You can back out any time before payment. In plan management, open the [Changing payment method] panel and click [Cancel change].- Your current subscription stays exactly as it is, and nothing is charged.
- Your store subscription isn’t touched. Auto-renewal continues as before.
- You can start the switch again whenever you like.
- You can also just close the checkout page. An unpaid change is cleared automatically after about a day.
Frequently asked questions
Does Tiro stop working while I switch?
No. Web billing takes over the moment your payment succeeds. Until then your in-app subscription stays valid, so there’s no gap in between.Do my notes and workspace stay the same?
Yes. Notes, folders, teammates, and settings are all untouched. The one thing that moves is your billing cycle — it restarts the day you switch, and your usage reset date moves with it.Should I cancel the store subscription first?
No. On Google Play there’s nothing to cancel — Tiro does it automatically once you pay. On the App Store, switch first and cancel after. If you’ve already cancelled on the store, use [Resume subscription] on the same screen to start a new plan right away, without waiting for the expiry date.I don’t see the [Change payment method] button
The button appears only for a workspace billing admin on a workspace paying for an individual plan in-app. It also stays hidden during a free trial, if you already pay by card on the web, or if a switch is already in progress.Can I move straight to a Team plan?
Yes. Pick a Team plan under the [Team & Enterprise] tab at checkout. In-app purchases can’t start a Team plan, but web billing can. Team is priced per account, so the amount due today is calculated from the seats your workspace uses right now (Admins and Members). A workspace you use alone starts at one account, and inviting people later increases the charge. See Roles and permissions for which roles take a seat. The charge goes to the card of whoever made the switch — the workspace’s billing admin.Can Tiro refund a store charge?
The Google Play refund that comes with switching is handled by Tiro automatically. Any other store charge — such as a duplicate charge from an App Store subscription you didn’t cancel — is processed by Apple or Google directly, so Tiro can’t refund it. Request it from the store:- iOS (App Store): reportaproblem.apple.com
- Android (Google Play): Request a Google Play refund
Related pages: Managing your subscription · Billing FAQ · Tiro plans