How do I pay in Korean won or Japanese yen?
On the web or desktop app, open Manage Subscription and choose from the displayed currencies: USD (US dollars), KRW (Korean won), or JPY (Japanese yen). Tiro’s currency selector doesn’t appear for mobile in-app purchases because the App Store or Google Play processes those payments.1
Open Manage Subscription
On the web or desktop app, open your profile at the top left and go to [Settings] → [Manage Subscription].
2
Choose a billing currency
In the currency selector, choose USD or the displayed local currency. Plan prices change to Korean won or Japanese yen when you select the local currency.
3
Choose a plan and billing cycle
Select your plan and monthly or annual billing, then continue to payment. Annual billing gives you 12 months for the price of 10 months.
Why don’t I see KRW or JPY?
Checkout shows USD plus up to one local currency detected from your environment, for a maximum of two currency options.- If the display language is Korean, KRW appears. If it is Japanese, JPY appears.
- If the language doesn’t determine a currency, a browser time zone of Seoul shows KRW and Tokyo shows JPY.
- If neither condition applies, only USD appears.
You can choose a currency when starting a new subscription or upgrading from a free trial. If a workspace already has a paid web subscription, its existing billing currency is locked and the currency selector doesn’t appear.
When your card statement doesn’t match the invoice
If a payment is processed as an international transaction, your card issuer adds a foreign transaction fee. That makes the amount on your card or bank statement slightly higher than the amount on your Tiro invoice. This can happen even when you pay in your local currency. The fee is charged by your card issuer, so it varies by issuer and card type. Your card issuer can tell you the exact fee and how it’s calculated. If you notice a difference, contact support. We’ll check how that payment was processed and explain what happened.How to find your receipt, invoice, or quote
How you find your receipt depends on where you paid. If you paid on the website or desktop app, use Stripe; if you paid in the iPhone app, use the App Store; if you paid in the Android app, use Google Play.Web and desktop (Stripe) receipts and invoices
This applies if you paid on the website or desktop app (Mac or Windows).- Sign in to the Tiro website or desktop app.
- In the top left, click [Profile] → [Manage Subscription].
- Click [Billing and subscription].
- Under [Invoice history] at the bottom, click the invoice you want.
- Download the receipt or invoice.
Note Team plans are billed through Stripe, and only team admins can view invoices.
If an invoice has no tax line, it means your business details are registered and VAT was exempted.
App Store (iOS) receipts
If you paid in the iPhone app, your receipt is issued by Apple (the App Store).- Check the receipt email Apple sends right after payment.
- For past purchases, go to [Settings] on your iPhone → your name at the top → [Media & Purchases] → [View Account] → [Purchase History].
Google Play (Android) receipts
If you paid in the Android app, your receipt is issued by Google Play.- Check the receipt email Google Play sends right after payment.
- For past purchases, open the [Google Play] app → profile icon at the top right → [Payments & subscriptions] → [Budget & order history].
App Store and Google Play receipts are issued by each store. Tiro can’t issue or resend in-app purchase receipts directly. If you don’t see the receipt email, check your spam folder too.
Refund policy
Here’s what this covers.Tiro runs a transparent, clearly defined refund policy so you can use the service with confidence. This page explains when a refund is and isn’t available, based on how you paid and when you used the service.
Refunds for monthly plans
Tiro Terms of Service- Cancel within 7 days of payment and you get a full refund, whether or not you used the service.
- If you haven’t used the service at all, you can request a full refund within 14 days of payment.
- Past these windows, refunds are generally not available, except in the limited cases required by applicable law.
Refunds for annual plans
- For annual payments, refunds are prorated by how long you used the service.
Before you request a refund
- After a refund, the money can take about 5-10 business days to reach your card, depending on your card issuer.
- Your subscription ends as soon as the refund completes.
- However, you can’t create new notes.
- Refunds are not available in cases like the following.
In-app purchases (Android/iOS)
Your refund options depend on where you paid.- iOS (App Store): Only Apple can issue this refund, so Tiro can’t refund App Store purchases directly. Request it yourself, following the App Store’s refund policy.
- Android (Google Play): If you meet the refund criteria above, support can refund it for you directly. You can also request a refund yourself through Google Play within 48 hours of payment.